Who Drives?
If you have Indiana Medicaid and cannot get to a medical appointment on your own, you may be able to get a free ride. This is called Non-Emergency Medical Transportation, or NEMT.
Who Can Get a Ride
NEMT is available to Indiana Medicaid members who do not have a car, cannot afford transportation, or have a medical condition that makes it hard to use public transit.
Rides are for medical appointments only — doctor visits, therapy, dental care, lab tests, pharmacy pickup, and similar.
How to Schedule a Ride
Call your Medicaid health plan’s member services number (on the back of your ID card):
- Anthem: 800-418-6337
- CareSource: 844-607-2831
- MHS (Managed Health Services): 877-647-4848
Confirm these numbers with your ID card — they can change.
Schedule Ahead
Request your ride at least 2 business days before your appointment. Give the scheduler:
- Your name and Medicaid ID number
- The appointment date, time, and address
- Your pickup address
- Any special needs (wheelchair, stretcher, etc.)
Types of Rides
- Volunteer driver — a community volunteer takes you
- Bus pass or taxi voucher — if public transit is available in your area
- Mileage reimbursement — if a friend or family member drives you
- Wheelchair van or medical transport — for members who need special equipment